Welcome to The Purple Onion
By accessing our website at https://purpleoniontime.com, you agree to be bound by these terms of service, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site.
Disclaimer
The materials on The Purple Onion’s website are provided on an ‘as is’ basis. The Purple Onion makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.
Limitations
In no event shall The Purple Onion or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on The Purple Onion’s website, even if The Purple Onion or a The Purple Onion authorized representative has been notified orally or in writing of the possibility of such damage.
Accuracy of Materials
The materials appearing on The Purple Onion’s website could include technical, typographical, or photographic errors. The Purple Onion does not warrant that any of the materials on its website are accurate, complete, or current. The Purple Onion may make changes to the materials contained on its website at any time without notice. However, The Purple Onion does not make any commitment to update the materials.
Links
The Purple Onion has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by The Purple Onion of the site. Use of any such linked website is at the user’s own risk.
Modifications
The Purple Onion may revise these terms of service for its website at any time without notice. By using this website, you are agreeing to be bound by the then current version of these terms of service.
Governing Law
These terms and conditions are governed by and construed in accordance with the laws of the state of Pennsylvania, where Purple Onion Time, LLC is registered, and you irrevocably submit to the exclusive jurisdiction of the courts in that State or location.
Privacy Policy for The Purple Onion
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g., to ship an order.
Your Access to and Control Over Information
You may opt-out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website: See what data we have about you, if any.
Change/correct any data we have about you.
Have us delete any data we have about you.
Express any concern you have about our use of your data.
Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the Web page. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
Cookies
We use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.
Updates
Our Privacy Policy may change from time to time, and all updates will be posted on this page. If you feel that we are not abiding by this privacy policy, you should contact us immediately via email.
Returns and Exchanges Policy for The Purple Onion
Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Any broken or defective items within the 14 days, 3 pictures are required before a return is processed. Two of defective/damaged product and one of the product’s packaging. Once these are sent and approved, additional return information will be provided.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Exchanges (if applicable)
We only replace items if they are defective or damaged.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Shipping Policy for The Purple Onion
All orders are processed within 2-3 business days. Orders may be not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. Delivery delays can occasionally occur.
Shipment to P.O. boxes or APO/FPO addresses
The Purple Onion ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.
Shipment Confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours of creation.
Customs, Duties, and Taxes
The Purple Onion is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
The Purple Onion is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim before. Please save all packaging materials and damaged goods before filing a claim.
Taxes Policy for The Purple Onion
All prices displayed on https://purpleoniontime.com are exclusive of taxes. The Purple Onion is required by law to collect sales taxes on orders shipped to specific states. Where applicable, taxes will be shown on and added to your final invoice during checkout. The applicable rate is the current sales tax rate for the location to which the order is being shipped.
Need help?
Contact us at Support@purpleonionheads.com for questions related to refunds and returns.